Fibre and address checks
Coverage can differ within one building. Use provider checks and ANACOM GEO. If fibre is unavailable, compare fixed-mobile and satellite options.
Contract summary and loyalty
Check installation, standard monthly price, promotion end, equipment, speed ranges, loyalty and early-exit calculation. A 24-month term is not legally inevitable, although alternatives may cost more.
Advertised speed and Wi‑Fi
Separate wired testing from Wi‑Fi. Record problems with the provider and tools such as NET.mede.
Moving and early termination
A change of address does not automatically create penalty-free cancellation in every case. Availability at the new address, contract date, statutory conditions and evidence matter. Check ANACOM guidance.
Cancellation and equipment
Use a provable channel, return all listed equipment in time and keep the serial-numbered receipt. Do not cancel direct debit before closure and final billing are confirmed.
Home internet: address checks and commitment
Check the exact property
Fibre in a street does not guarantee that every building and flat can be connected. Check coverage using the postcode, building and unit, and confirm installation and any internal cabling. Wi-Fi performance in a distant room and the speed of the provider’s connection are different measurements. For home working, plan temporary mobile backup, video calls and simultaneous users.
Compare the contract summary
Separate the monthly fee, introductory discount, installation, equipment, minimum term and exit calculation. Before treating a television or mobile bundle as free, read the total price and later separation conditions. Check that the written summary matches the salesperson’s offer. Record equipment serial numbers and accessories at installation.
Moving and cancellation are different tasks
Ask whether the same service can be delivered at the new address. Inability to provide the contracted or equivalent service at a new permanent residence can, subject to statutory conditions, justify ending the contract without a commitment penalty; moving alone is not automatically a free exit. Verify the current notice and evidence requirements. Submit the request in writing, keep the case reference and document router return with its serial number and receipt.
Record faults clearly
Note times, outage duration and wired measurements where possible. Distinguish weak Wi-Fi from loss of the actual connection in the support ticket. After closure, separately check the final bill, equipment return and any continuing direct debit. Cancelling a payment instruction does not itself terminate the service agreement.
Official reference · Checked 6 October 2026.